Assignment :
Suppose Areva worldwide Ltd is an IT consulting company
focused on maximizing customer’s satisfaction and return on investment by
delivering high- quality software solutions. An IT manager of a call center comes
to Areva
worldwide Ltd and communicates the requirements of his software
application to Areva
worldwide Ltd’s software engineer. The requirements are mentioned
below.
a)
An email
application with task/contact manager and calendar.
b)
An anti
virus / virus scanner application.
c)
A browser
that facilitate searching, navigation and audio streaming.
d)
Automatic
call distribution programs that do even distribution
of incoming calls to teams of customer-service representatives trained either
to take orders, provide support.
You are required to identify the software postures for the above applications (for a, b, c, d) and explain them.
