Q: Suppose TRYSOF is an IT consulting company focused on maximizing customer satisfaction and return on investment by delivering high quality software solutions. A call center IT manager comes to TRYSOF and communicates his software application requirements to TRYSOF software engineer. Requirements are mentioned below.
Marks (2.5+2.5+2.5+2.5=10)
a) An email application with task/contact manager and calendar.
b) An anti virus / virus scanner application.
c) A browser that facilitate searching, navigation and audio streaming.
d) Automatic call distribution programs that do even distribution of incoming calls to teams of customer-service representatives trained either to take orders, provide support.
